Question 1

What is Socialync?

Accepted Answer

Socialync is a social media scheduling tool that allows you to post to Instagram, TikTok, YouTube, Facebook, X (Twitter), and LinkedIn all at once. Schedule posts in advance and eliminate the burnout of posting manually to each platform. Built by a creator with 35K followers and 25M+ views.

Question 2

Which social media platforms does Socialync support?

Accepted Answer

Socialync supports 6 major platforms: Instagram (Reels, posts, carousels), TikTok (both personal and business accounts), YouTube (Shorts and full videos), Facebook, X (formerly Twitter), and LinkedIn. You can connect unlimited accounts from each platform and post to all of them simultaneously with one click.

Question 3

How much does Socialync cost?

Accepted Answer

Socialync offers a Free trial with 5 posts total (3 connections max, 3 months scheduling) and a Premium plan at $10/month or $100/year (save $20 annually). Premium includes unlimited posts, unlimited connections, 3 months scheduling, AI content optimization, video transcripts, and priority support. No credit card required for the free trial.

Question 4

Can I schedule posts in advance?

Accepted Answer

Yes! All plans allow scheduling up to 3 months in advance. You can use the calendar view to plan your content strategy and maintain a consistent posting schedule across all platforms.

Question 5

Does Socialync support video posts?

Accepted Answer

Yes! Socialync is built specifically for video creators. We fully support video posts to all platforms including YouTube, TikTok, Instagram Reels, Facebook, X, and LinkedIn. Our AI analyzes your video transcript and writes platform-specific captions in your voice—not generic AI content.

Question 6

Can I post to TikTok personal accounts?

Accepted Answer

Yes! Unlike most scheduling tools (Buffer, Hootsuite, Later), Socialync supports both TikTok personal accounts and business accounts. We use official TikTok APIs to ensure reliable posting for all account types.

Question 7

Can I post to multiple accounts on the same platform?

Accepted Answer

Yes! Premium users can connect unlimited accounts from each platform. For example, you can connect multiple Instagram accounts, TikTok accounts, YouTube channels, etc., and manage them all from one dashboard.

Question 8

How do I connect my social media accounts?

Accepted Answer

Simply go to Settings → Connections and click "Connect" for each platform you want to use. You will be redirected to authorize Socialync to post on your behalf using official platform APIs. The process takes less than 2 minutes per platform.

Question 9

Will Socialync post immediately or do I need to approve?

Accepted Answer

You have full control! You can either post immediately to all platforms with one click, or schedule posts for later. All posts are published automatically at your scheduled time using official platform APIs.

Question 10

Does Socialync work on mobile?

Accepted Answer

Yes! Socialync is fully responsive and works great on mobile browsers (iOS Safari, Android Chrome). You can create, schedule, and manage your posts from any device—phone, tablet, or computer.

Question 11

What happens if a post fails?

Accepted Answer

Failed posts are automatically saved as drafts with all your content, media, and settings preserved. You get a notification linking directly to the draft where you can see exactly which platforms failed and why. Retry only the failed platforms with one tap — Socialync prevents double-posting to platforms that already succeeded. You can also edit your content before retrying.

Question 12

Can I customize posts for each platform?

Accepted Answer

Yes! You can customize captions, hashtags, and settings for each platform. This ensures your content is optimized for each platform's audience and best practices. Or use the same content across all platforms—your choice!

Question 13

What is the AI content optimization feature?

Accepted Answer

Premium users get access to AI-powered caption writing. Our AI analyzes your video transcript and writes platform-specific captions in YOUR voice—not generic AI content. This saves 30+ minutes per post and ensures your captions match your style.

Question 14

Is there a free trial?

Accepted Answer

Yes! Socialync offers a free trial with 5 posts total—no credit card required. This lets you test all features including posting to all 6 platforms, scheduling, and AI optimization. Perfect for seeing if Socialync saves you time before upgrading to Premium.

Question 15

How secure is my data?

Accepted Answer

Very secure! We use OAuth 2.0 for authentication with official platform APIs, all data is encrypted in transit and at rest, and we never store your social media passwords. Your access tokens are encrypted and automatically refreshed to maintain security.

Question 16

Can I cancel anytime?

Accepted Answer

Yes! There are no contracts or long-term commitments. You can cancel your Premium subscription at any time from your account settings. You will keep access until the end of your billing period.

Question 17

Do you offer refunds?

Accepted Answer

Yes, we offer a 30-day money-back guarantee on all Premium plans. If you are not satisfied with Socialync, contact us at support@socialync.io within 30 days of your purchase for a full refund—no questions asked.

Question 18

How is Socialync different from Buffer or Hootsuite?

Accepted Answer

Socialync is built specifically for video creators, not enterprise teams. We cost 70-90% less ($100/year vs $360-1,200/year), support TikTok personal accounts (they don't), include AI caption writing, and have a simple interface designed for creators. Buffer and Hootsuite are powerful but overly complex and expensive for solo creators.

Question 19

How long does it take to post with Socialync?

Accepted Answer

What takes 45 minutes manually (posting to 5+ platforms individually) takes about 3 minutes with Socialync. Upload your video once, write or generate your caption, customize per platform if needed, and post everywhere with one click.

Question 20

Can I save drafts and post later?

Accepted Answer

Yes! Premium users can save up to 20 drafts from the composer to post later. Your caption, media, hashtags, and platform settings are all preserved. Come back anytime to edit and publish. Failed posts are also automatically saved as drafts on all plans so you never lose content.