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Socialync

Terms of Service

Last Updated: June 10, 2026

1. Acceptance of Terms

By accessing or using Socialync (the "Service"), operated by Socialync LLC ("Socialync", "we", "us"), you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions, you may not access or use our services.

These Terms incorporate by reference, and you also agree to, our Acceptable Use Policy, our Privacy Policy, and our Copyright (DMCA) Policy. If you access the Socialync API or MCP server, our Developer Agreement also applies. Each of these forms a binding part of these Terms, and a violation of any of them is a violation of these Terms.

2. Description of Service

Socialync is a social media management platform that allows users to create, schedule, and publish content across multiple social media platforms including Facebook, Instagram, Twitter, TikTok, YouTube, and LinkedIn. Our services may change from time to time without prior notice.

3. Platform Integration and Permissions

When you connect your social media accounts to Socialync, you authorize us to access your accounts through official platform APIs. The specific permissions and scopes we request are:

3.1 Facebook Integration

  • pages_show_list: Access to view your Facebook Pages for connection selection
  • pages_manage_posts: Permission to create and publish posts on your behalf to your Facebook Pages
  • pages_read_engagement: Access to read basic engagement metrics and page information

We only access pages you explicitly connect and never post without your direct instruction through our platform.

3.2 Instagram Integration

  • instagram_basic: Access to your basic Instagram Business account information
  • instagram_content_publish: Permission to publish content to your Instagram Business account
  • pages_show_list: Required to access Instagram Business accounts linked to Facebook Pages

Instagram posting requires an Instagram Business account. We only publish content you explicitly schedule through our platform.

3.3 Twitter Integration

  • tweet.read: Read access to your tweets for analytics and verification
  • tweet.write: Permission to create and publish tweets on your behalf
  • users.read: Access to your basic profile information
  • offline.access: Maintains connection without requiring frequent re-authentication

3.4 TikTok Integration

  • user.info.basic: Access to your basic TikTok profile information
  • video.publish: Permission to publish videos to your TikTok account
  • video.upload: Access to upload video content to TikTok

TikTok integration may require approval from TikTok for certain features. We comply with all TikTok developer policies.

3.5 YouTube Integration

  • youtube.upload: Permission to upload videos to your YouTube channel
  • youtube.readonly: Read access to your channel information and video statistics
  • yt-analytics.readonly: Access to YouTube Analytics data for insights

Agreement to YouTube Terms of Service. By using the Socialync YouTube integration, you agree to be bound by the YouTube Terms of Service, available at https://www.youtube.com/t/terms. You are responsible for complying with YouTube's Terms of Service in addition to these Terms.

Google Privacy Policy. Socialync's use and transfer of information received from Google APIs (including YouTube Data API and YouTube Analytics API) adheres to the Google API Services User Data Policy, including the Limited Use requirements. Your data is also handled in accordance with the Google Privacy Policy.

Revoking Socialync's access to your Google account. You can revoke Socialync's access to your YouTube and Google account at any time by visiting https://myaccount.google.com/permissions and removing access for "Socialync." Revoking access will stop all YouTube API requests Socialync makes on your behalf and will trigger deletion of YouTube data we hold for that connection (see our Privacy Policy).

We adhere to Google's API Services User Data Policy and YouTube API Terms of Service. Videos are uploaded as private by default and you control visibility settings.

3.6 LinkedIn Integration

  • openid: Basic authentication and profile access
  • profile: Access to your LinkedIn profile information
  • w_member_social: Permission to post content on your behalf
  • r_organization_social: Access to manage company page content (requires approval)

4. Data Usage and Platform Compliance

We strictly comply with each platform's developer policies and data usage guidelines:

  • No Unauthorized Access: We never access your accounts outside of explicit actions you take in our platform
  • Content Control: You maintain full control over what content is posted and when
  • Data Minimization: We only access the minimum data necessary to provide our services
  • Platform Compliance: All integrations comply with respective platform policies and terms
  • User Consent: Every action requires your explicit consent through our interface

5. Subscriptions, Payments, and Billing

5.1 Subscription Plans

Socialync offers a free plan with limited features and a Premium subscription plan with enhanced capabilities including unlimited posting, AI-powered content assistant, advanced analytics, and priority support.

5.2 Auto-Renewable Subscriptions

Socialync Premium is available as an auto-renewable subscription with the following options:

  • Monthly: Socialync Premium Monthly — billed every month
  • Yearly: Socialync Premium Yearly — billed once per year

Subscription prices are displayed in the app at the time of purchase and may vary by region and payment method. Prices are subject to change, but we will notify you of any price changes in advance.

5.3 Apple App Store Purchases (iOS)

If you subscribe through the Apple App Store:

  • Payment is charged to your Apple ID account at confirmation of purchase
  • Your subscription automatically renews unless you cancel at least 24 hours before the end of the current billing period
  • Your account will be charged for renewal within 24 hours prior to the end of the current period at the same price
  • You can manage and cancel your subscriptions by going to your Apple ID account settings on your device
  • Any unused portion of a free trial period will be forfeited when you purchase a subscription
  • Refunds for App Store purchases are handled by Apple. To request a refund, visit reportaproblem.apple.com

5.4 Web Purchases (Stripe)

If you subscribe through our website:

  • Payment is processed securely through Stripe
  • Your subscription automatically renews at the end of each billing period unless cancelled
  • You can cancel your subscription at any time from your account settings
  • Cancellation takes effect at the end of the current billing period — you retain access until then
  • We offer a 14-day money-back guarantee for first-time subscribers on web purchases

5.5 Cancellation

You may cancel your subscription at any time. Upon cancellation, you will continue to have access to Premium features until the end of your current billing period. After that, your account will revert to the free plan. No partial refunds are provided for unused time within a billing period, except as required by applicable law or as described in Section 5.3 (Apple) or 5.4 (Stripe).

6. User Accounts

To use certain features of our services, you must register for an account. You agree to provide accurate, current, and complete information and to update this information to keep it accurate, current, and complete. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Eligibility. You must be at least 16 years old to create an account and use the Service. By registering, you represent that you are at least 16 and have the legal capacity to enter into these Terms. The Service is not directed to children under 16, and we do not knowingly allow them to register. Connected platforms impose their own minimum-age and feature requirements, which also apply to you.

Sanctions and export compliance. You represent that you are not located in, and are not a national or resident of, any country subject to a U.S. Government embargo or designated by the U.S. Government as a terrorist-supporting country, and that you are not on any U.S. Government list of prohibited or restricted parties. You agree to comply with all applicable export-control and sanctions laws when you use the Service.

7. User Content

You retain all rights in the content you create and post through our services. By posting content, you grant us a non-exclusive, royalty-free, worldwide, limited license to process, transmit, and deliver such content through our services to the platforms you select.

You are solely responsible for your content and the consequences of posting it. You represent and warrant that:

  • You own or have the necessary rights to use and authorize us to transmit all intellectual property rights in and to any content
  • Your content does not violate any third party's intellectual property rights, privacy rights, or other rights
  • Your content complies with these Terms and all applicable laws and platform policies
  • Your content does not contain harmful, illegal, or inappropriate material

You also represent and warrant that any AI-generated, AI-assisted, or synthetic content you publish through Socialync: (a) does not depict any real, identifiable person without their documented consent; (b) is disclosed as AI-generated where required by applicable law or platform policy; and (c) complies with all applicable laws including the EU AI Act where applicable to your audience.

8. AI-Assisted Content and Third-Party AI Integrations

8.1 AI Features

Socialync offers AI-assisted features including caption drafting, content suggestions, and integration with third-party AI services through the Model Context Protocol (MCP) or similar interfaces. When you use these features:

  • You remain the author and publisher of any content created with AI assistance
  • You are responsible for reviewing AI-generated suggestions before publishing
  • You acknowledge that AI outputs may contain errors, inaccuracies, or inappropriate content, and you are responsible for editing or rejecting such outputs prior to publication

8.2 MCP and AI Agent Integrations

If you connect a third-party AI agent or MCP-compatible AI service to your Socialync account, you are solely responsible for that agent's actions. Posts published through MCP or AI agent integrations are treated as user-initiated and user-authored content under these Terms. You are responsible for any content published through such integrations regardless of whether you reviewed each post individually.

8.3 Mandatory Human Review of AI-Generated Content

You may freely create, schedule, edit, and publish content that you have written or selected yourself, including through Socialync's standard scheduling tools. Manual posting and manual scheduling do not require any additional approval step.

However, where a post — or any element of a post such as the caption, copy, image, or video — is generated, drafted, or proposed by an AI agent, MCP-connected service, or other automated system, that post must be reviewed and explicitly approved by a human user of your Socialync account before it is scheduled or published to any connected platform. Posting AI-directed content without human verification is prohibited, whether the AI is configured to publish immediately or to add posts to a schedule.

Socialync supports two approval modes, both of which qualify as the human review required by this Section:

  • In-app draft approval. The AI integration creates a draft in your Socialync account, and a human in your account opens the draft, reviews the rendered post, and approves it before it is scheduled or published.
  • In-chat confirmation (where enabled by you). Socialync returns a rendered preview of the exact post to the AI chat session along with a single-use confirmation token. A human in your account must read the preview and explicitly confirm by causing that token to be returned to Socialync. The token is single-use, short-lived, and cryptographically bound to the exact post payload, such that any modification of the caption, platforms, media, or settings invalidates the token and requires a fresh preview and fresh confirmation. In-chat confirmation is opt-in per account and may be disabled by Socialync at any time.

In either mode, "human approval" requires that a person in your account actually saw the rendered post and took a deliberate action to publish it. You may not bypass, disable, or attempt to circumvent either approval mode, including by automating the approval action itself, scripting clicks, programmatically auto-approving drafts, or programmatically auto-firing the in-chat confirmation token. Fully autonomous, unattended publication of AI-generated content is not permitted under these Terms.

8.4 Disclosure of AI-Generated Content

You are responsible for complying with all applicable disclosure requirements for AI-generated or AI-modified content, including but not limited to platform-specific labeling rules (e.g., TikTok, Meta, YouTube AI content disclosure requirements) and applicable laws such as the EU AI Act. Socialync may provide tools to assist with disclosure but does not guarantee compliance on your behalf.

8.5 Data Processing for AI Features

Content processed through AI features may be transmitted to third-party AI providers (such as Anthropic, OpenAI, or others) for processing. We do not retain or use your content for training AI models. See our Privacy Policy for details on how we handle data in connection with AI features.

9. Prohibited Content and Acceptable Use

You agree not to use Socialync to create, schedule, distribute, or publish any content that:

  • Constitutes non-consensual intimate imagery, including AI-generated, computer-generated, or synthetic depictions of real persons in intimate or sexual contexts
  • Depicts a real, identifiable person through AI-generated, manipulated, or synthetic media (including "deepfakes") in a manner that is misleading, defamatory, or harmful, without that person's documented consent
  • Impersonates a real person or entity without authorization
  • Falsely depicts public figures in criminal, sexual, violent, or otherwise harmful contexts
  • Contains content designed to incite violence, harass, or threaten individuals or groups
  • Contains child sexual abuse material (CSAM) or content that sexualizes minors in any form
  • Violates the terms of service or community guidelines of any connected social media platform
  • Constitutes spam, coordinated inauthentic behavior, or platform manipulation
  • Infringes intellectual property rights, including copyrighted material, trademarks, or rights of publicity
  • Promotes illegal goods or services
  • Constitutes fraud, scams, phishing, or financial deception
  • Is generated or proposed by an AI agent, MCP-connected service, or other automated system and is published without prior, explicit human review and approval (see Section 8.3)

You also agree not to misuse the Service itself. In particular, you will not:

  • Reverse engineer, decompile, or attempt to extract the source code of the Service, except to the extent this restriction is prohibited by law
  • Scrape, crawl, harvest, or use automated means to access or extract data from the Service, except through our official API in accordance with the Developer Agreement
  • Circumvent, disable, or interfere with security features, rate limits, or access controls
  • Introduce malware or use the Service to transmit viruses or other harmful code
  • Probe, scan, or test the vulnerability of the Service or any related system without our written permission
  • Impose an unreasonable or disproportionately large load on our infrastructure, or otherwise disrupt the integrity or performance of the Service
  • Resell, sublicense, or provide the Service to third parties except as expressly permitted

Violations of this section may result in immediate account termination without refund, forfeiture of any unused subscription period, and reporting to relevant platforms and law enforcement where applicable.

10. Abuse Reporting and Content Takedown

10.1 Reporting

If you believe content distributed through Socialync violates these Terms, applicable law, or the rights of any person, you may report it through our web form at socialync.io/report or by email to safety@socialync.io. We will acknowledge reports promptly and review them in good faith.

10.2 Takedown

Upon receiving a credible report of content that violates Section 9, we will take reasonable steps to investigate and, where appropriate, terminate or suspend the responsible account, document the violation, and cooperate with affected platforms. For reports involving non-consensual intimate imagery, we will act within 48 hours of a valid report in compliance with applicable law.

10.3 Notice and Counter-Notice

If your content or account is subject to enforcement action, you may submit a counter-notice to safety@socialync.io. We reserve the right to maintain enforcement actions where we determine in good faith that violations occurred.

11. Cooperation with Platforms and Legal Authorities

You acknowledge and agree that we may, at our discretion and in compliance with applicable law:

  • Share information about your account, content, or activity with connected platforms' trust and safety teams in response to good-faith inquiries about policy violations
  • Cooperate with law enforcement and respond to valid legal process including subpoenas, court orders, and government requests
  • Disclose information necessary to protect the rights, property, or safety of Socialync, our users, or the public
  • Take reactive measures including content removal, account suspension, or account termination based on platform requests, legal requirements, or evidence of violations of these Terms

12. Platform Responsibility and Compliance

You acknowledge and agree that:

  • You are responsible for compliance with each platform's terms of service and community guidelines
  • Content posted through our service must comply with all applicable platform policies
  • We may suspend access to specific platforms if your content violates platform policies
  • Platform algorithms, policies, and features may change, affecting content performance
  • We are not responsible for platform-specific restrictions, suspensions, or policy violations

13. Third-Party Services

Our services integrate with third-party platforms and services. We are not responsible for the content, practices, or policies of those platforms. Your use of third-party platforms is at your own risk and subject to their terms and policies. Changes to third-party platform APIs, policies, or availability may affect our service functionality.

14. Service Availability and Limitations

While we strive to provide reliable service, you acknowledge that:

  • Service availability may be affected by platform API limitations or changes
  • Posting may be delayed or fail due to platform restrictions or technical issues
  • Some features may require platform approval or may not be available in all regions
  • We reserve the right to modify features based on platform policy changes

15. Suspension and Termination

We may suspend or terminate your account, restrict any feature, revoke API keys and integration access, disconnect connected platform accounts, and cancel scheduled posts, at any time and without prior notice, where we determine in good faith that: (a) you have violated these Terms, the Acceptable Use Policy, or applicable law; (b) your content or conduct creates risk or possible legal exposure for Socialync, our users, or any connected platform; (c) a connected platform or a government authority requires it; or (d) it is necessary to comply with a legal obligation, including content-removal and reporting obligations. Suspension applies to every way of accessing the Service, including the web and mobile apps, the API, and AI agent or MCP integrations.

For severe violations, including child sexual exploitation material and nonconsensual intimate imagery, termination is immediate and permanent, any prepaid subscription period is forfeited, and we may preserve and disclose related records as described in Section 11.

You may stop using the Service and disconnect platform connections at any time through your account settings. Sections that by their nature should survive termination, including indemnification, limitation of liability, and preservation rights, survive.

16. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOCIALYNC DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, that any post will be delivered to or accepted by any connected platform, or that content scheduled through the Service will publish at any particular time or at all. The Service depends on third-party platform APIs that we do not control and that may change, rate-limit, reject, delay, or remove content without notice. You acknowledge that delivery of content to social platforms is outside our control and is not guaranteed. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

17. Limitation of Liability

To the maximum extent permitted by law, in no event shall Socialync be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or relating to your use of, or inability to use, our services, including but not limited to platform integration failures, content posting issues, or platform policy violations.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOCIALYNC'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID SOCIALYNC IN THE TWELVE (12) MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF SOCIALYNC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND FORM AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN YOU AND SOCIALYNC.

18. Indemnification

You agree to indemnify, defend, and hold harmless Socialync, its officers, employees, and affiliates from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your content, including content created or posted with AI assistance or via MCP/AI agent integrations
  • Your violation of these Terms, applicable law, or the rights of any third party
  • Your violation of any connected platform's terms of service or policies
  • Your unauthorized use of the Service

19. Intellectual Property

The Socialync service, including its software, design, content, and trademarks, is owned by us and protected by intellectual property laws. You may not copy, modify, distribute, or reverse engineer any part of our service without our written permission.

20. Governing Law and Dispute Resolution

These Terms, and any dispute arising out of or relating to them or the Service, are governed by the laws of the State of Michigan, without regard to its conflict-of-laws rules, together with applicable U.S. federal law.

Informal resolution first. Before filing any claim, you agree to contact us at support@socialync.io and try to resolve the dispute informally for at least 30 days.

Binding arbitration. Except as stated below, any dispute that is not resolved informally will be settled by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. Arbitration will take place in Michigan or, at your election, by telephone, video, or written submissions. Judgment on the award may be entered in any court with jurisdiction.

Class-action waiver. You and Socialync agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims.

Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court to protect its intellectual property.

Opt-out. You may opt out of this arbitration agreement and class-action waiver by emailing support@socialync.io with the subject "Arbitration Opt-Out" within 30 days of first accepting these Terms. Opting out does not affect any other part of these Terms.

21. General Provisions

Entire agreement. These Terms, together with the policies incorporated by reference in Section 1, are the entire agreement between you and Socialync regarding the Service and supersede any prior agreements on the same subject.

Severability. If any provision of these Terms is held unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will stay in full force.

No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later. No waiver is effective unless made in writing.

Assignment. You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms, including in connection with a merger, acquisition, financing, or sale of assets. These Terms bind and benefit the parties and their permitted successors and assigns.

Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including platform API outages or changes, acts of God, network or hosting failures, labor disputes, or governmental actions.

Notices. We may give you notices by email to the address on your account or by posting within the Service. You may send notices to us at support@socialync.io.

22. Changes to Terms

We may revise these Terms from time to time, especially to reflect changes in platform policies or legal requirements. If we make material changes, we will notify you by email or through our services. Your continued use of our services after such changes constitutes your acceptance of the new Terms.

23. Apple App Store and Additional Terms

If you download or use the Socialync application from the Apple App Store, the following additional terms apply and, to the extent they conflict with the rest of these Terms, control only as to your use of the iOS application:

  • These Terms are between you and Socialync only, not with Apple, and Apple is not responsible for the application or its content.
  • Apple has no obligation to provide any maintenance or support for the application. Questions go to support@socialync.io.
  • To the maximum extent permitted by law, Apple has no warranty obligation for the application, and any warranty claims are our responsibility, not Apple's.
  • Apple is not responsible for addressing any claims by you or a third party relating to the application, including product-liability, legal or regulatory, or consumer-protection claims, or claims that the application infringes intellectual property rights.
  • You represent that you are not located in a country subject to a U.S. Government embargo or designated as a terrorist-supporting country, and that you are not on any U.S. Government list of prohibited or restricted parties.
  • Apple and its subsidiaries are third-party beneficiaries of these Terms as they relate to your use of the iOS application, and Apple may enforce these Terms against you as a third-party beneficiary.

24. Contact Us

If you have any questions about these Terms, please contact us at:

General inquiries: support@socialync.io
Abuse reports and content takedown: safety@socialync.io