Terms of Service | Socialync

Last Updated: April 30, 2026

1. Acceptance of Terms

By accessing or using Socialync, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions, you may not access or use our services.

2. Description of Service

Socialync is a social media management platform that allows users to create, schedule, and publish content across multiple social media platforms including Facebook, Instagram, Twitter, TikTok, YouTube, and LinkedIn. Our services may change from time to time without prior notice.

3. Platform Integration and Permissions

When you connect your social media accounts to Socialync, you authorize us to access your accounts through official platform APIs. The specific permissions and scopes we request are:

3.1 Facebook Integration

pages_show_list: Access to view your Facebook Pages for connection selection
pages_manage_posts: Permission to create and publish posts on your behalf to your Facebook Pages
pages_read_engagement: Access to read basic engagement metrics and page information

We only access pages you explicitly connect and never post without your direct instruction through our platform.

3.2 Instagram Integration

instagram_basic: Access to your basic Instagram Business account information
instagram_content_publish: Permission to publish content to your Instagram Business account
pages_show_list: Required to access Instagram Business accounts linked to Facebook Pages

Instagram posting requires an Instagram Business account. We only publish content you explicitly schedule through our platform.

3.3 Twitter Integration

tweet.read: Read access to your tweets for analytics and verification
tweet.write: Permission to create and publish tweets on your behalf
users.read: Access to your basic profile information
offline.access: Maintains connection without requiring frequent re-authentication

3.4 TikTok Integration

user.info.basic: Access to your basic TikTok profile information
video.publish: Permission to publish videos to your TikTok account
video.upload: Access to upload video content to TikTok

TikTok integration may require approval from TikTok for certain features. We comply with all TikTok developer policies.

3.5 YouTube Integration

youtube.upload: Permission to upload videos to your YouTube channel
youtube.readonly: Read access to your channel information and video statistics
yt-analytics.readonly: Access to YouTube Analytics data for insights

We adhere to Google's API Services User Data Policy and YouTube API Terms of Service. Videos are uploaded as private by default and you control visibility settings.

3.6 LinkedIn Integration

openid: Basic authentication and profile access
profile: Access to your LinkedIn profile information
w_member_social: Permission to post content on your behalf
r_organization_social: Access to manage company page content (requires approval)

4. Data Usage and Platform Compliance

We strictly comply with each platform's developer policies and data usage guidelines:

No Unauthorized Access: We never access your accounts outside of explicit actions you take in our platform
Content Control: You maintain full control over what content is posted and when
Data Minimization: We only access the minimum data necessary to provide our services
Platform Compliance: All integrations comply with respective platform policies and terms
User Consent: Every action requires your explicit consent through our interface

5. Subscriptions, Payments, and Billing

5.1 Subscription Plans

Socialync offers a free plan with limited features and a Premium subscription plan with enhanced capabilities including unlimited posting, AI-powered content assistant, advanced analytics, and priority support.

5.2 Auto-Renewable Subscriptions

Socialync Premium is available as an auto-renewable subscription with the following options:

Monthly: Socialync Premium Monthly — billed every month
Yearly: Socialync Premium Yearly — billed once per year

Subscription prices are displayed in the app at the time of purchase and may vary by region and payment method. Prices are subject to change, but we will notify you of any price changes in advance.

5.3 Apple App Store Purchases (iOS)

If you subscribe through the Apple App Store:

Payment is charged to your Apple ID account at confirmation of purchase
Your subscription automatically renews unless you cancel at least 24 hours before the end of the current billing period
Your account will be charged for renewal within 24 hours prior to the end of the current period at the same price
You can manage and cancel your subscriptions by going to your Apple ID account settings on your device
Any unused portion of a free trial period will be forfeited when you purchase a subscription
Refunds for App Store purchases are handled by Apple. To request a refund, visit reportaproblem.apple.com

5.4 Web Purchases (Stripe)

If you subscribe through our website:

Payment is processed securely through Stripe
Your subscription automatically renews at the end of each billing period unless cancelled
You can cancel your subscription at any time from your account settings
Cancellation takes effect at the end of the current billing period — you retain access until then
We offer a 14-day money-back guarantee for first-time subscribers on web purchases

5.5 Cancellation

You may cancel your subscription at any time. Upon cancellation, you will continue to have access to Premium features until the end of your current billing period. After that, your account will revert to the free plan. No partial refunds are provided for unused time within a billing period, except as required by applicable law or as described in Section 5.3 (Apple) or 5.4 (Stripe).

6. User Accounts

To use certain features of our services, you must register for an account. You agree to provide accurate, current, and complete information and to update this information to keep it accurate, current, and complete. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

7. User Content

You retain all rights in the content you create and post through our services. By posting content, you grant us a non-exclusive, royalty-free, worldwide, limited license to process, transmit, and deliver such content through our services to the platforms you select.

You are solely responsible for your content and the consequences of posting it. You represent and warrant that:

You own or have the necessary rights to use and authorize us to transmit all intellectual property rights in and to any content
Your content does not violate any third party's intellectual property rights, privacy rights, or other rights
Your content complies with these Terms and all applicable laws and platform policies
Your content does not contain harmful, illegal, or inappropriate material

You also represent and warrant that any AI-generated, AI-assisted, or synthetic content you publish through Socialync: (a) does not depict any real, identifiable person without their documented consent; (b) is disclosed as AI-generated where required by applicable law or platform policy; and (c) complies with all applicable laws including the EU AI Act where applicable to your audience.

8. AI-Assisted Content and Third-Party AI Integrations

8.1 AI Features

Socialync offers AI-assisted features including caption drafting, content suggestions, and integration with third-party AI services through the Model Context Protocol (MCP) or similar interfaces. When you use these features:

You remain the author and publisher of any content created with AI assistance
You are responsible for reviewing AI-generated suggestions before publishing
You acknowledge that AI outputs may contain errors, inaccuracies, or inappropriate content, and you are responsible for editing or rejecting such outputs prior to publication

8.2 MCP and AI Agent Integrations

If you connect a third-party AI agent or MCP-compatible AI service to your Socialync account, you are solely responsible for that agent's actions. Posts published through MCP or AI agent integrations are treated as user-initiated and user-authored content under these Terms. You are responsible for any content published through such integrations regardless of whether you reviewed each post individually.

8.3 Mandatory Human Review of AI-Generated Content

You may freely create, schedule, edit, and publish content that you have written or selected yourself, including through Socialync's standard scheduling tools. Manual posting and manual scheduling do not require any additional approval step.

However, where a post — or any element of a post such as the caption, copy, image, or video — is generated, drafted, or proposed by an AI agent, MCP-connected service, or other automated system, that post must be reviewed and explicitly approved by a human user of your Socialync account before it is scheduled or published to any connected platform. Posting AI-directed content without human verification is prohibited, whether the AI is configured to publish immediately or to add posts to a schedule.

Socialync enforces this at the product layer: AI agents and MCP integrations create drafts in your account, and a human must approve each draft before it can be scheduled or published. You may not bypass, disable, or attempt to circumvent this human-review step, including by automating the approval action itself, scripting clicks, or programmatically auto-approving drafts. Fully autonomous, unattended publication of AI-generated content is not permitted under these Terms.

8.4 Disclosure of AI-Generated Content

You are responsible for complying with all applicable disclosure requirements for AI-generated or AI-modified content, including but not limited to platform-specific labeling rules (e.g., TikTok, Meta, YouTube AI content disclosure requirements) and applicable laws such as the EU AI Act. Socialync may provide tools to assist with disclosure but does not guarantee compliance on your behalf.

8.5 Data Processing for AI Features

Content processed through AI features may be transmitted to third-party AI providers (such as Anthropic, OpenAI, or others) for processing. We do not retain or use your content for training AI models. See our Privacy Policy for details on how we handle data in connection with AI features.

9. Prohibited Content and Acceptable Use

You agree not to use Socialync to create, schedule, distribute, or publish any content that:

Constitutes non-consensual intimate imagery, including AI-generated, computer-generated, or synthetic depictions of real persons in intimate or sexual contexts
Depicts a real, identifiable person through AI-generated, manipulated, or synthetic media (including "deepfakes") in a manner that is misleading, defamatory, or harmful, without that person's documented consent
Impersonates a real person or entity without authorization
Falsely depicts public figures in criminal, sexual, violent, or otherwise harmful contexts
Contains content designed to incite violence, harass, or threaten individuals or groups
Contains child sexual abuse material (CSAM) or content that sexualizes minors in any form
Violates the terms of service or community guidelines of any connected social media platform
Constitutes spam, coordinated inauthentic behavior, or platform manipulation
Infringes intellectual property rights, including copyrighted material, trademarks, or rights of publicity
Promotes illegal goods or services
Constitutes fraud, scams, phishing, or financial deception
Is generated or proposed by an AI agent, MCP-connected service, or other automated system and is published without prior, explicit human review and approval (see Section 8.3)

Violations of this section may result in immediate account termination without refund, forfeiture of any unused subscription period, and reporting to relevant platforms and law enforcement where applicable.

10. Abuse Reporting and Content Takedown

10.1 Reporting

If you believe content distributed through Socialync violates these Terms, applicable law, or the rights of any person, you may report it to safety@socialync.io. We will acknowledge reports promptly and review them in good faith.

10.2 Takedown

Upon receiving a credible report of content that violates Section 9, we will take reasonable steps to investigate and, where appropriate, terminate or suspend the responsible account, document the violation, and cooperate with affected platforms. For reports involving non-consensual intimate imagery, we will act within 48 hours of a valid report in compliance with applicable law.

10.3 Notice and Counter-Notice

If your content or account is subject to enforcement action, you may submit a counter-notice to safety@socialync.io. We reserve the right to maintain enforcement actions where we determine in good faith that violations occurred.

11. Cooperation with Platforms and Legal Authorities

You acknowledge and agree that we may, at our discretion and in compliance with applicable law:

Share information about your account, content, or activity with connected platforms' trust and safety teams in response to good-faith inquiries about policy violations
Cooperate with law enforcement and respond to valid legal process including subpoenas, court orders, and government requests
Disclose information necessary to protect the rights, property, or safety of Socialync, our users, or the public
Take reactive measures including content removal, account suspension, or account termination based on platform requests, legal requirements, or evidence of violations of these Terms

12. Platform Responsibility and Compliance

You acknowledge and agree that:

You are responsible for compliance with each platform's terms of service and community guidelines
Content posted through our service must comply with all applicable platform policies
We may suspend access to specific platforms if your content violates platform policies
Platform algorithms, policies, and features may change, affecting content performance
We are not responsible for platform-specific restrictions, suspensions, or policy violations

13. Third-Party Services

Our services integrate with third-party platforms and services. We are not responsible for the content, practices, or policies of those platforms. Your use of third-party platforms is at your own risk and subject to their terms and policies. Changes to third-party platform APIs, policies, or availability may affect our service functionality.

14. Service Availability and Limitations

While we strive to provide reliable service, you acknowledge that:

Service availability may be affected by platform API limitations or changes
Posting may be delayed or fail due to platform restrictions or technical issues
Some features may require platform approval or may not be available in all regions
We reserve the right to modify features based on platform policy changes

15. Termination

We may terminate or suspend your account and access to our services at any time, without prior notice or liability, for any reason, including if you breach these Terms or violate platform policies. Upon termination, your right to use our services will immediately cease. You may disconnect individual platform connections at any time through your account settings.

We may terminate your account immediately and without notice, including forfeiture of any prepaid subscription period, for violations of Section 9 (Prohibited Content), repeated violations of platform policies, or activity we determine in good faith poses a risk to other users, connected platforms, or the integrity of our Service.

16. Limitation of Liability

To the maximum extent permitted by law, in no event shall Socialync be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or relating to your use of, or inability to use, our services, including but not limited to platform integration failures, content posting issues, or platform policy violations.

17. Indemnification

You agree to indemnify, defend, and hold harmless Socialync, its officers, employees, and affiliates from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

Your content, including content created or posted with AI assistance or via MCP/AI agent integrations
Your violation of these Terms, applicable law, or the rights of any third party
Your violation of any connected platform's terms of service or policies
Your unauthorized use of the Service

18. Intellectual Property

The Socialync service, including its software, design, content, and trademarks, is owned by us and protected by intellectual property laws. You may not copy, modify, distribute, or reverse engineer any part of our service without our written permission.

19. Changes to Terms

We may revise these Terms from time to time, especially to reflect changes in platform policies or legal requirements. If we make material changes, we will notify you by email or through our services. Your continued use of our services after such changes constitutes your acceptance of the new Terms.

20. Contact Us

If you have any questions about these Terms, please contact us at:

General inquiries: support@socialync.io
Abuse reports and content takedown: safety@socialync.io