Trust & Safety

Last Updated: October 11, 2026

Socialync is a social media management platform. People use us to schedule and publish content to Meta, Instagram, TikTok, YouTube, X, LinkedIn, Threads, Bluesky, and other connected services. That means we sit between creators and the platforms they post to, and we take that position seriously.

This page explains how we keep that pipeline trustworthy: how to report abuse, how fast we respond, the safety controls we have in place, and how we work with connected platforms and law enforcement.

Report abuse

What to include in a report

• The Socialync account, profile, or post URL involved (if known)
• Links to the published content on the destination platform (Instagram URL, TikTok URL, etc.)
• A short description of what's wrong (impersonation, NCII, deepfake, harassment, scam, etc.)
• If the content depicts you and you have not consented, please say so explicitly
• Any deadline or legal context (court order, takedown notice, etc.)

Response SLA

• Acknowledgement: we acknowledge reports promptly during business hours
• Non-consensual intimate imagery (NCII): we act on valid reports within 48 hours, in line with the US Take It Down Act
• CSAM: immediate action: content removal, account termination, NCMEC report, evidence preservation
• Other abuse categories: reviewed in good faith and actioned as warranted

What's not allowed on Socialync

The full list lives in our Acceptable Use Policy. Here's the headline:

• Non-consensual intimate imagery, including AI-generated
• Deepfakes of real people without their documented consent
• Impersonation of real people, brands, or entities
• Child sexual abuse material or sexualization of minors in any form
• Harassment, threats, doxing, and incitement to violence
• Spam, scams, phishing, and coordinated inauthentic behavior
• IP infringement and unauthorized use of copyrighted material
• AI-generated posts published without prior human review and approval

Our position on AI-generated content

Socialync builds AI-assisted features and supports the Model Context Protocol (MCP). We think AI can make creators faster and better. We do not allow fully autonomous publishing.

We require a person to approve every post an AI agent publishes through Socialync. Our MCP server gives an agent two ways to post:

• Confirmation in chat. Our instructions to the agent require it to show you the exact post and get your yes in the chat before it publishes or schedules anything. If you switch on the publish confirmation dialog in your Socialync settings (it is off by default) and your AI app supports it, Socialync also shows you the exact post in its own dialog, and declining stops the post. If nobody answers the dialog within 40 seconds, the post goes ahead on the yes you gave in chat.
• Approval in the app. The agent saves a draft to your drafts approval queue, and nothing publishes until you open it and approve it, or tell the agent in chat to approve it.

Every post published through MCP keeps an audit record of how it was approved. Bypassing or scripting around either step, such as auto-approving drafts programmatically, violates our Terms of Service.

We do this because fully autonomous bots posting to real audiences are how synthetic-media abuse scales. Keeping a human in the loop on every AI-generated post is how we stay a tool that legitimate creators trust and that platform trust & safety teams can work with.

Safety controls we have in place

Account-level

• Email verification for new accounts
• Connections use each platform's official OAuth sign in, except Bluesky, which uses an app password you create and can revoke. We never ask for your main platform password, and we never store platform passwords
• OAuth tokens encrypted at rest (AES-256), refreshed regularly, deleted on disconnect
• Account age requirement: 16+ to create a Socialync account, 18+ to use the UGC marketplace

Posting pipeline

• Per-account rate limiting on posting and AI generation endpoints
• Required human approval for every post published through MCP, by confirmation in chat or approval in the drafts queue
• Per-platform compliance: every post is checked against the destination platform's basic policy requirements (length, media format, age-restriction flags) before transmission
• Connection-level audit logs: every published post records which user account triggered it and through which channel (manual, scheduled, MCP-approved)

Abuse detection

• Internal abuse signals on volume, velocity, and content patterns
• Cooperation with connected platforms when their trust & safety teams flag abuse originating through Socialync
• Manual review queue for reports submitted to safety@socialync.io

Working with connected platforms

Socialync only connects to social platforms through their official APIs and OAuth flows. We comply with the developer policies and content rules of every platform we integrate with.

If a platform's trust & safety team identifies abuse originating through Socialync, we cooperate. Specifically, in response to good-faith inquiries we can:

• Confirm whether a given post was published through Socialync, and through which channel
• Identify the responsible Socialync account
• Suspend or terminate that account where warranted
• Take down or unschedule still-pending posts queued by that account

Platform trust & safety teams: please reach safety@socialync.io for inbound requests. We respond promptly and we take repeated platform-policy violations seriously.

Working with law enforcement

We respond to valid legal process (subpoenas, court orders, search warrants, and government requests) in line with applicable law. For emergencies involving imminent risk to a person's safety, contact safety@socialync.io with "EMERGENCY" in the subject line and we will prioritize the request.

For CSAE-related matters, we additionally report to the National Center for Missing & Exploited Children (NCMEC) via the CyberTipline.

Counter-notice

If your content or account has been actioned and you believe the action was incorrect, you may submit a counter-notice to safety@socialync.io. We review counter-notices in good faith and reverse actions where the original report was mistaken or unsupported.

Related documents

• Terms of Service
• Acceptable Use Policy
• Safety Standards: our child safety and CSAE policy in detail
• AI Features & Disclosure
• Privacy Policy